Returns & Exchanges
Seranova is designed for refined everyday dressing, from basic T-shirts and casual pants to structured shirts, tailored trousers, midi dresses, blazers, mini dresses, lounge sets, and evening pieces. Our returns and exchanges page is built to give you a clear, calm, and dependable path when a purchase does not fit your wardrobe as expected. We keep the process direct, policy-driven, and easy to understand so you can shop with confidence before and after your order arrives.
Eligible items may be returned or exchanged within 30 days of delivery. Items should be unworn, unwashed, undamaged, free from fragrance or marks, and returned with original packaging and tags when applicable. If you need a different size, a better fit, or support with a style-related issue, our team is available 24/7 to help guide the next step.
Returns and exchanges are available within 30 days of delivery for eligible items.
Our support team can assist with fit, order details, and policy questions at any time.
Orders are handled with a 3–5 business day delivery expectation after processing.
Clear Steps, Calm Support
The policy is arranged around real fashion concerns: fit, condition, timing, packaging, exchanges, and refund expectations.
Confidence
How The Process Works
Follow these steps before sending anything back so your return or exchange can be reviewed smoothly.
Review The Item
Check that the item is unworn, unwashed, undamaged, and still in a condition suitable for return review. For apparel, please confirm there are no makeup marks, deodorant marks, fragrance, pet hair, alterations, or signs of wear.
Prepare Order Details
Keep your order number, item name, delivery date, and reason for return or exchange ready. Clear details help our support team guide you accurately, especially for sizing, fit, or style replacement questions.
Use The Contact Page
Submit your request through our contact page and include the relevant order information. Our team will review your message and provide the next instruction for your return or exchange request.
Follow Return Guidance
Once your request is reviewed, follow the return instructions carefully. Items should be packed securely to protect the garment shape, fabric surface, and any included tags or packaging.
Eligibility Standards
These standards help keep the process fair, clean, and consistent across our womenswear categories.
Eligible Condition
Items should be returned in their original condition. For tops, trousers, dresses, blazers, lounge sets, and evening pieces, the garment should not show wear, washing, scent, stains, stretching, pulled seams, missing tags, or damage from personal handling.
Within 30 Days
Return and exchange requests must be made within 30 days of delivery. Requests sent after the policy window may not be eligible, so we recommend reviewing fit and condition soon after your order arrives.
Packaging Matters
Please return eligible items with original packaging and any attached tags when available. Fold garments carefully to reduce creasing, protect structured silhouettes, and avoid damage during transit.
Final Review
All returns and exchanges are reviewed after the item is received. If the garment does not meet policy requirements, our team may be unable to approve the request.
Fit Is Personal
Seranova supports modern dressing across casual days, office settings, elevated outings, and statement occasions.
By Product Category
Different garments have different fit considerations, so we review returns and exchanges with category context in mind.
Tops, Pants & Dresses
Basic T-shirts, casual pants, casual dresses, and lounge sets should be tried on gently and kept free of wear marks. Please avoid washing or extended use before deciding whether to return or exchange.
- Basic T-Shirts
- Casual Pants
- Casual Dresses
- Lounge Sets
Office-Ready Pieces
Structured shirts, tailored trousers, midi dresses, and blazers should retain their shape, finish, and original condition. Please check fit while keeping the garment clean and carefully handled.
- Structured Shirts
- Tailored Trousers
- Midi Dresses
- Blazers
Event Dressing
Mini dresses and evening dresses require especially careful handling. Items with delicate finishes, formal silhouettes, or event-focused styling should remain unworn and free from fragrance, makeup, and alteration.
- Mini Dresses
- Evening Dresses
- Event Wear
Shop With Clarity
Seranova offers free shipping on all products, a 3–5 business day delivery expectation, 24/7 customer support, and free returns and exchanges within 30 days for eligible items.
- Free Shipping
- 24/7 Support
- 30-Day Window
Refund And Exchange Details
Refunds and exchanges are handled with clear review steps after eligible items are received and inspected.
Refund Timing
Once an eligible return is received and reviewed, the refund will be processed according to the original payment method. Bank or card processing times may vary after the refund is issued.
Original Discounts
If your order included an automatic subscriber discount or selected promotional discount, the refunded amount will reflect the final amount paid for the returned item.
Exchange Availability
Exchange approval depends on item condition and replacement availability. If the requested size or style is unavailable, our team will help clarify the most suitable alternative.
Shipping Support
Seranova provides free shipping on store purchases and free returns and exchanges within the eligible 30-day policy window. Follow the guidance from our team before sending items back.
Inspection Outcome
If an item shows signs of wear, washing, damage, stains, fragrance, removed tags, or alteration, the return or exchange may not be approved after inspection.
Order Accuracy
If the wrong item arrived or a product issue is visible, share photos and your order information through the contact page so the support team can review the situation.
Before You Send It Back
Try garments on carefully in a clean indoor setting, especially light-colored pieces, tailored styles, and event dresses. Avoid wearing perfume, makeup, lotion transfer, or jewelry that could snag fabric. If you are comparing fits, keep every item separate and preserve the packaging until you are certain which piece you plan to keep.
Need Return Support?
For return eligibility, exchange guidance, delivery questions, damaged or incorrect items, or help understanding the policy, please reach our team through the contact page. Include your order number, the item name, delivery date, and a clear description of what you need. Our 24/7 support team will review your message and help you move through the next step with clarity.