FAQs

After checkout, you should receive an order confirmation with your order details. Please review the email address used at checkout and keep the confirmation for reference. If you do not see it right away, check your spam or promotions folder in case the message was filtered there.

If your order has not yet moved into processing, we will do our best to help with reasonable updates such as address corrections, item changes, or size adjustments. Because processing begins quickly, changes are not guaranteed once an order is already being prepared for shipment.

Please confirm your selected size, color, quantity, shipping address, email address, and payment details before completing checkout. For fashion items such as structured shirts, tailored trousers, dresses, and blazers, reviewing sizing details before purchase helps reduce unnecessary exchanges.

You may shop using the available checkout flow without needing a complicated account setup. If account features are available at checkout, they can help you review order information more easily, but the shopping process is designed to remain straightforward.

Yes. Seranova offers free shipping on all products. The goal is to keep checkout simple and avoid unexpected delivery charges, whether you are ordering everyday basics, workwear pieces, or occasion-ready dresses.

Delivery usually takes 3–5 business days. Business days do not typically include weekends or major holidays. Timing may vary slightly based on order volume, delivery location, and carrier handling, but this window is the standard expectation for the store.

When tracking becomes available, it will be shared through the order communication channel used at checkout. Tracking updates may take a little time to appear after a label is created, especially while the carrier is first scanning the package into its network.

Please review your address carefully before submitting your order. If you notice an error, request help as soon as possible. Once an order has already been processed or handed to the carrier, address changes may no longer be available.

Seranova offers free returns and exchanges within 30 days. This policy is designed to make shopping for wardrobe pieces more comfortable, especially when you are choosing between sizes, silhouettes, and styling needs.

Yes. Exchanges are available within the 30-day window when the item qualifies under the return and exchange conditions. For pieces such as tailored trousers, midi dresses, blazers, and structured shirts, exchanging for a better fit can often be the best solution.

Returned items should be kept in clean, unworn condition with original packaging or tags when applicable. Please avoid stains, fragrance, damage, or heavy wear, as these may affect whether the item can be accepted for return or exchange.

Have your order information ready, including the order number, the item you want to return or exchange, and the reason for the request. Clear information helps the support team review your request more efficiently and guide you through the next step.

Email subscribers receive an automatic 15% sitewide discount. No code is required, and the offer is not limited to first orders only. The discount is designed to make ongoing shopping more rewarding for customers who want to stay connected with new arrivals and store updates.

Yes. Selected promotional products may receive an automatic 20% discount during featured offer periods. No code is required when the promotion applies. These offers may highlight seasonal pieces, special edits, or selected wardrobe categories.

Discount combinations depend on the active store settings at checkout. Some automatic offers may apply independently, while others may not combine with additional promotions. The checkout page will show the final eligible discount before payment is completed.

Payment is generally processed at checkout when the order is submitted. Please make sure your billing details are accurate and that the selected payment method has sufficient authorization before completing the purchase.

Seranova offers women’s fashion across everyday casual wear, elevated work style, and occasion dressing. Core categories include basic T-shirts, casual pants, casual dresses, lounge sets, structured shirts, tailored trousers, midi dresses, blazers, mini dresses, and evening dresses.

For everyday wear, choose easy pieces such as T-shirts, casual pants, lounge sets, and casual dresses. For work or elevated styling, focus on structured shirts, tailored trousers, midi dresses, and blazers. For events, mini dresses and evening dresses create a more statement-focused look.

Always review the care information provided with your item. In general, washing similar colors together, using gentle cycles when appropriate, avoiding unnecessary high heat, and storing tailored or delicate items carefully can help preserve shape, texture, and overall appearance.

If you are between sizes, consider the garment type and the fit you prefer. Tailored pieces may feel more structured, while lounge sets and casual dresses may allow more ease. If you prefer a relaxed fit, sizing up can sometimes create more comfort, especially in everyday styles.