Refund Policy
Seranova is built around refined womenswear for everyday dressing, workwear, lounge moments, and occasion styling. Our refund policy is designed to be clear, structured, and easy to follow so every customer understands how refund requests are reviewed after an order arrives.
Eligible items may be returned for refund review within 30 days of delivery. Items should be unworn, unwashed, undamaged, free from fragrance, makeup, deodorant marks, pet hair, alterations, or visible wear, and returned with original packaging and tags when applicable. Refunds are reviewed after the returned item is received and inspected.
Refund requests must be started within 30 days of delivery for eligible items.
Garments should remain clean, unused, unwashed, and suitable for policy review.
Our customer support team is available at any time for refund and order questions.
Clear Review, Calm Support
Refund requests are handled through a simple review path based on timing, garment condition, packaging, and order details.
Clarity
How Refund Review Works
Follow this process before sending anything back so your refund request can be handled accurately.
Check The Window
Confirm that your refund request is within 30 days of delivery. Requests made after the policy window may not be eligible for refund review, so we recommend checking your order soon after it arrives.
Review The Garment
Make sure the item is unworn, unwashed, undamaged, and free from visible marks or personal use. Apparel must remain clean and suitable for return inspection.
Prepare Details
Keep your order number, item name, delivery date, and reason for refund ready. If the item arrived damaged or incorrect, include clear photos when contacting our team.
Wait For Guidance
Use the contact page before sending anything back. Our support team will review your request and provide the next instruction for eligible refund processing.
Refund Eligibility Standards
These standards help keep refund decisions consistent across casual, work, lounge, and occasion pieces.
Within 30 Days
Refund requests should be submitted within 30 days of delivery. This allows our team to review the item, order record, and policy requirements while the purchase is still inside the eligible window.
Original Condition
Items must be unworn, unwashed, undamaged, and free from fragrance, stains, makeup, deodorant marks, pet hair, alterations, or signs of use. Garments that do not meet this condition may not be approved.
Packaging And Tags
Please keep original packaging and attached tags whenever possible. Fold items carefully and return them in a clean condition to protect the fabric, shape, and finish during transit.
Inspection Review
Refund approval is completed after the returned item is received and inspected. If the item does not meet policy standards, the refund request may be declined.
Handled By Category
Different garments require different care, but all refund reviews follow the same clean-condition standard.
Refund Review By Category
Seranova reviews each garment with attention to fabric condition, wear signs, structure, and styling purpose.
Daily Essentials
Basic T-shirts, casual pants, casual dresses, and lounge sets must remain clean, unwashed, and unworn. Try them on gently indoors and keep them separate from fragrances, makeup, and pet hair.
- Basic T-Shirts
- Casual Pants
- Casual Dresses
- Lounge Sets
Structured Pieces
Structured shirts, tailored trousers, midi dresses, and blazers should retain their original shape and finish. Creasing, stretching, stains, removed tags, or signs of use may affect approval.
- Structured Shirts
- Tailored Trousers
- Midi Dresses
- Blazers
Event Garments
Mini dresses and evening dresses should be handled with extra care. Items with delicate finishes or occasion-focused styling must remain unworn, unaltered, and free from marks.
- Mini Dresses
- Evening Dresses
- Event Wear
Customer Support
Our support team is available 24/7 to help with refund questions, damaged or incorrect items, order details, and policy clarification before a return is shipped.
- 24/7 Support
- 30-Day Window
- Free Returns
Refund Details And Timing
Approved refunds are processed after inspection and returned to the original payment method.
Inspection First
Refunds are not finalized until the returned item has been received and inspected. The inspection checks condition, packaging, timing, and whether the item meets the policy requirements.
Payment Method
Approved refunds are issued to the original payment method used at checkout. The final posting date may depend on the card issuer, bank, or payment provider.
Discount Adjustments
If your order used an automatic 15% subscriber discount or selected promotional savings, the refund amount will reflect the final price actually paid.
Shipping Context
Seranova offers free shipping on all products and free returns and exchanges within 30 days for eligible items. Follow support instructions before sending any item back.
Non-Eligible Items
Items that are worn, washed, damaged, altered, scented, stained, missing required packaging, or outside the 30-day policy window may not qualify for a refund.
Order Questions
For order-specific refund questions, include your order number, item name, delivery date, and a clear explanation so our team can review the request efficiently.
Before Requesting A Refund
Please review the garment in a clean indoor setting and keep it in its original condition while deciding. Avoid perfume, makeup transfer, deodorant marks, lotion, pet hair, fabric snags, or any use that could make the item unsuitable for return review. If the item arrived damaged or incorrect, document the issue with clear photos before contacting support.
Need Refund Support?
If you need help with refund eligibility, inspection standards, damaged or incorrect items, order details, or policy timing, please reach our team through the contact page. Include your order number, item name, delivery date, and a clear description of the issue. Our customer support team is available 24/7 to help you move through the next step.