Payment Policy
Seranova is committed to providing a clear, secure, and refined payment experience for every customer. This Payment Policy explains how payments are handled at checkout, how pricing and discounts are applied, what customers should review before placing an order, and how refunds are processed when eligible. Our goal is to keep the payment process simple, transparent, and aligned with the calm, modern shopping experience expected from Seranova.
Payment information is handled through secure checkout systems designed to protect purchase details.
All store prices, order totals, discounts, and payment amounts are presented in U.S. dollars unless shown otherwise at checkout.
Orders must be paid in full at the time of purchase before they can move into processing and fulfillment.
Clear From Checkout
Every order should feel easy to review, from item selection and discounts to final payment confirmation.
Order
Flow
Payment Overview
These core rules explain how payments are accepted, reviewed, and connected to your Seranova order.
Accepted Methods
Available payment methods are shown at checkout and may include major card payments or other supported secure checkout options depending on your location and checkout eligibility.
Full Payment Required
Orders are processed only after full payment is successfully completed. If payment cannot be authorized, the order may not be confirmed or prepared for shipment.
Order Confirmation
After a successful checkout, customers should review the order confirmation carefully to verify item details, billing information, shipping information, and final order total.
Secure Handling
Seranova does not ask customers to send full payment card information by email, message, or contact form. Payment should only be completed through the secure checkout page.
A Payment Experience Built For Clarity
Seranova’s checkout process is designed to support a polished and confident shopping experience. Before completing payment, customers should review their selected products, sizes, colors, quantities, shipping information, billing details, discount application, and final order amount. This is especially important for wardrobe pieces such as structured shirts, tailored trousers, midi dresses, blazers, lounge sets, casual dresses, mini dresses, and evening dresses, where correct product selection matters.
Payment authorization confirms that the submitted payment method can be used for the purchase. Once payment is completed, the order can move into review, preparation, and fulfillment. If a payment is declined, interrupted, or not fully authorized, the order may remain incomplete. Customers are responsible for ensuring that their payment method is valid, available, and approved by the issuing bank or payment provider.
Check products, sizes, shipping address, billing details, discounts, and order total before placing the order.
Review your order confirmation and contact our team quickly if any information appears incorrect.
Polished Purchase Flow
From product selection to payment confirmation, we keep checkout information organized and easy to understand.
Then
Place
Checkout Process
A simple step-by-step guide to how payment typically moves from review to order confirmation.
Review Cart
Check selected items, quantities, sizes, colors, and product details before continuing to checkout.
Enter Details
Provide accurate shipping, billing, and contact information so the order can be processed correctly.
Apply Savings
Eligible automatic discounts may appear at checkout, including subscriber savings or selected promotional offers.
Complete Payment
Submit payment through the secure checkout system using one of the payment options available at checkout.
Confirm Order
Once payment is successfully authorized, review your confirmation details for accuracy and keep them for reference.
Billing Information
Accurate billing information helps reduce payment delays, failed authorization, and order review issues. Customers should make sure all payment and billing details match the information connected to the selected payment method.
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Billing Name The billing name should match the cardholder, account holder, or payment profile used at checkout.
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Billing Address Enter the billing address associated with your selected payment method to support smooth authorization.
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Email Address Use an email address you can access, since order confirmation and support communication may rely on it.
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Payment Review Some payments may require additional verification by the bank, payment provider, or checkout system.
Discounts & Order Total
Seranova uses clear promotional standards so customers can understand how eligible savings are applied before payment is completed.
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15% Subscriber Offer Email subscribers receive an automatic sitewide discount with no code required and no first-order-only restriction.
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20% Selected Offers Selected promotional products may receive automatic 20% savings during eligible store promotions.
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Final Total Review Customers should confirm the final total, including discounts and any applicable charges, before submitting payment.
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No Manual Guarantee If an automatic discount does not appear, contact support before placing the order so our team can review the issue.
Refund Payment Handling
Refunds are handled carefully and are generally returned to the original payment method when eligible.
Original Method
Approved refunds are generally issued back to the original payment method used at checkout whenever possible.
Provider Dependent
After a refund is issued, the time it takes to appear may depend on the bank, card issuer, or payment provider.
30-Day Window
Refund eligibility may depend on the return or exchange request being submitted within the 30-day policy window.
Case By Case
Some refund requests may require review of order details, product condition, return tracking, or support communication.
Adjusted Amount
If a discount was applied, refund amounts may reflect the final amount actually paid after eligible savings.
Available 24/7
Our team can help review payment questions, refund status, discount concerns, or order-related payment issues.
Important Payment Notes
These additional details help customers avoid common checkout issues and understand payment responsibilities.
Do Not Share Card Data
For customer safety, do not send full card numbers, security codes, passwords, or private payment credentials through email, forms, or messages.
Bank Declines
If a payment is declined, contact your bank or payment provider first, then try again only after confirming the payment method can be authorized.
Duplicate Attempts
If you believe you placed an order more than once, contact us with your checkout email and order details so our team can review the situation.
Fraud Prevention
Orders may be reviewed for security reasons. We may request confirmation or cancel transactions that appear inaccurate, incomplete, or high risk.
Need Payment Help?
If you have a question about checkout, billing information, discounts, payment authorization, duplicate charges, or refund status, our team is available to help. Please include your order number, checkout email, payment concern, and any relevant screenshots that do not reveal full card numbers or private credentials.